Introduction

With the increasing aspirations for leadership and supervisory positions, success in these roles requires the development of leadership skills and excellence in supervision. The "Achieving Supervisory Excellence" course by Glomacs is specifically designed to help individuals, whether they are current supervisors or candidates for leadership positions, refine their skills and enhance their ability to effectively lead and motivate teams. The course focuses on developing essential supervisory skills and equipping participants with the knowledge and tools needed to excel in their supervisory roles.

Program Objectives

• To introduce participants to the concept of supervisory excellence and its importance in organizational success.
• To help participants understand the differences between supervisory and operational roles and how to balance them effectively.
• To equip participants with strategies to motivate employees and improve their performance through effective techniques.
• To enable participants to set and monitor goals and apply performance management methods to achieve desired results.
• To teach participants effective communication skills and conflict management, including strategies for managing meetings and decision-making.
• To help participants learn how to build trust and lead effectively, improving personal skills to enhance both individual and team performance.
  
  
  

Program Topics

1. Supervisory Skills

• Defining supervisory excellence and its role in organizational performance.
• Supervisor responsibilities, authority, and role limitations.
• Developing supervisory skills: supervision methods and common mistakes to avoid.

2. Performance Management

• Characteristics of performance management and the basics of action plans.
• Strategies to achieve and manage results.
• Managing work pressure and effective delegation.

3. Motivation Techniques

• Identifying what motivates others and applying effective motivational steps.
• Herzberg’s theory of motivation and conflict management.
• Handling different employee types and improving listening skills.

4. Communication Management

• Factors influencing communication and the importance of non-verbal communication.
• Managing team meetings and decision-making.
• Overcoming communication barriers and enhancing communication effectiveness.

5. Leadership Influence

• Traits of an exceptional supervisor and sources of personal power.
• Developing personal skills and building trust and credibility.
• How to build an effective team and boost team performance.

Target Audience

• Current supervisors.
• New supervisors.
• Team leaders and department heads.
• Candidates for future leadership positions.
• Individuals who wish to develop their supervisory and leadership skills.