Introduction:

The "Administrative Communications" course is one of the vital training programs aimed at improving and enhancing communication skills between individuals within institutions. Communication is a fundamental element in the success of any institution, as it contributes to the exchange of information, making correct decisions, and developing the work environment. The effectiveness of administrative communication depends on the ability of individuals to build strong relationships and ensure the smooth flow of information between different departments and individuals. In this course, participants will learn how to achieve effective understanding and coordination between team members, which enhances institutional performance and contributes to achieving organizational goals.

Program Objectives:

• The participant will learn about the concept of administrative communication and its importance in enhancing coordination between parts of the institution.
• The participant will understand the stages of communication development and how they affect current communication methods.
• The participant will recognize the basic components of communication (sender, message, medium, receiver, feedback) and the factors affecting its effectiveness.
• The participant will learn about the types and classifications of administrative communication, including formal and informal communication.
• The participant will understand how to apply effective communication skills such as speaking, writing, and listening.
• The participant will recognize how to deal with communication barriers and develop strategies to overcome them.
• The participant will learn how to use technology to improve administrative communication and enhance work effectiveness.
  
  

Program Topics:

1. The concept and importance of administrative communication :
   

• Definition of administrative communication
• The importance of communication in achieving organizational goals

2. Stages of communication development :
   

• The era of signals and signs
• The era of speech and language
• The era of writing and printing
• The era of mass communication
  
  

3. Components of communication :

• The sender
• The message
• The means of communication
• The receiver
• Feedback
  
  

4. Types and classifications of administrative communication :

• Formal and informal communication
• Types of communication based on the language used and the size of the participants
• Personality types (visual, auditory, sensory) and their impact on communication
  
  

5. Effective administrative communication skills :

• Speaking and writing skills
• Listening skills
• Dealing with communication barriers
  
  

6. Technology and administrative communication :

• Use of modern tools and techniques
• Strategies to improve communication using technology
  
  

7. Problem-solving and decision-making

• Problem-solving techniques
• How to make decisions based on available information

Target Audience:

• Managers of institutions and commercial companies 
• Heads of administration departments in companies 
• Employees in administration and human resources departments 
• Recruitment managers and human resources managers