Introduction

Administrative supervision skills are fundamental to the success of any organization, serving as a crucial link between management and employees. The "Administrative Supervision Skills" course is designed to equip participants with the essential knowledge and skills to enhance their supervisory performance by understanding the role of a supervisor as a leader, improving their communication, motivation, and decision-making abilities. The course aims to strengthen participants' capabilities to achieve optimal performance and guide teams toward efficiently and effectively achieving organizational goals.

Program Objectives

• To familiarize participants with the core principles of the supervisory role and its primary responsibilities.
• To help participants understand the differences between management and supervision and how to balance leadership and management.
• To teach participants effective motivation and communication strategies to enhance performance and successfully manage teams.
• To enable participants to master problem-solving and decision-making techniques in various administrative contexts.
• To allow participants to apply change management and development methods to improve organizational performance.

Program Topics

1. Introduction to Administrative Supervision

• Definition of supervision and its importance in achieving organizational goals.
• Differences between a manager and a supervisor, and the characteristics of an effective supervisor.
• Scope of supervision: personal abilities, performance level, and work environment.

2. Communication and Motivation

• Basic communication skills and the importance of effective communication.
• Motivation strategies and different motivation styles.
• Managing morale and interpersonal relationships in the workplace.

3. Planning and Decision-Making

• Planning steps and types: business planning, project planning, and scheduling.
• Decision-making and problem-solving skills.
• Performance evaluation and identifying organizational goals and needs.

4. Guidance and Team Building

• Leadership strategies and effective guidance.
• Developing and training subordinates.
• Performance evaluation and addressing undesirable behaviors and issues.

5. Change Management and Supervision

• Concepts of change management and planning for change.
• Supervisory control methods and effective evaluations.
• Handling challenges and turning them into opportunities.

Target Audience

• Team leaders and department heads.
• Supervisors of various departments.
• Department managers and their assistants.
• Individuals seeking to develop their supervisory skills.