Introduction

Business process analysis is a vital foundation for achieving sustainable and effective improvements in organizational performance. Given the increasing challenges and rapid changes in the business environment, it is essential to adopt a structured approach to process analysis aimed at enhancing efficiency and quality. The "Business Process Analysis" course is designed to equip participants with the knowledge and skills needed to systematically analyze processes, identify strengths and weaknesses, and provide strategic solutions to improve performance. By reviewing advanced tools and techniques, this program aims to empower participants to conduct comprehensive and effective business process analyses that contribute to achieving organizational goals efficiently and effectively.

Program Objectives

• To introduce participants to the concepts and methods of business process analysis and its importance in improving organizational performance.
• To help participants understand how to use various tools and techniques for process analysis and identify problems and opportunities.
• To teach participants how to collect and analyze process-related data to provide accurate and actionable insights.
• To enable participants to evaluate the effectiveness of current processes and discover strengths and weaknesses.
• To develop participants' skills in identifying improvement opportunities and creating strategies to enhance processes.
• To help participants understand how to provide strategic recommendations and solutions to improve performance and processes.
• To teach participants how to apply continuous improvement techniques to keep up with changes and challenges in the business environment.

Program Topics

1. Introduction to Business Process Analysis

• Definition and objectives of business process analysis.
• The importance of process analysis in improving organizational performance.
• Examples of business process analysis and practical applications.

2. Basic Methods and Tools

• Analysis tools such as process maps and flowcharts.
• Data collection techniques (surveys, observations, interviews).
• Data analysis and result interpretation.

3. Analyzing Process Effectiveness

• Techniques for evaluating the effectiveness of current processes.
• Identifying strengths and weaknesses in processes.
• Case studies on process effectiveness analysis.

4. Implementing Improvement Strategies

• Strategies for implementing recommendations and improvements.
• Change management and its impact on processes.
• Techniques for monitoring and evaluating improvement implementations.

5. Performance Analysis and Recommendations

• How to provide recommendations based on analysis results.
• Developing an action plan to improve performance and processes.
• Case studies on delivering recommendations and executing improvements.

6. Performance Monitoring and Analysis

• How to monitor performance after implementing improvements.
• Using Key Performance Indicators (KPIs) to measure success.
• Data analysis to evaluate the effectiveness of improvements.

Target Audience

• Project managers.
• Business analysts.
• Team leaders.
• Quality specialists.