Introduction

In today’s competitive business world, success is not solely based on technical skills but also on professional behaviors that define how individuals interact with colleagues, clients, and stakeholders. Professional ethics and distinguished behaviors are the foundation for building trust and fostering strong professional relationships. The Certified Business Professional™ (CBP) in Business Etiquette course is designed to help participants develop professional behaviors that align with global best practices. This contributes to creating an integrated work environment built on integrity, respect, and responsibility. This course will enable participants to understand the importance of professional behavior and its positive impact on their career, providing them with the tools needed to act wisely in various situations.

Objectives

• Participants will understand the meaning of professional behavior.
• Participants will clarify the standards of professional behavior in the workplace.
• Participants will overcome the challenges of cultural diversity in the workplace and effectively deal with various cultures.
• Participants will connect attire and professional appearance to career success.
• Participants will explain the importance of good manners in the workplace.
• Participants will distinguish between formal and informal greetings in work situations.
• articipants will review the concept of professional ethics and its challenges.
• Participants will demonstrate professional telephone etiquette in the workplace.
• Participants will communicate professionally with difficult and impolite clients.
• Participants will establish professional behaviors for online and email communication.
• Participants will realize the importance of professional appearance in the workplace.
• Participants will develop effective strategies for managing conflicts and differing opinions in the workplace.

Certificate Benefits

• Enhance your resume and increase your chances of securing prestigious jobs and promotions at top organizations.
• Gain employers' confidence in your skills, abilities, and competencies.
• Stand out among others and competitors in the field of business etiquette.
• Improve your professional network and build connections with business etiquette experts.
• Acquire business etiquette skills on a global scale.
• Enhance your ability to manage conflicts and differing opinions in the workplace.
• Improve decision-making skills based on high professional standards.
• Develop effective communication skills with colleagues and clients at all levels.
• Gain a deep understanding of professional and ethical behaviors in the workplace.

Eligibility Requirements

• Applicants must have a sincere and genuine commitment to standards of excellence.
• Applicants must hold a high school diploma, a higher education degree, or be in the process of completing these qualifications.

Topics

Unit 1: Introduction to Professional Behaviors

Unit 2: Greetings and Introductions

Unit 3: Meeting Protocol and Conference Rooms

Unit 4: Professional Ethics

Unit 5: Telephone Etiquette

Unit 6: Online and Email Communication Etiquette

Unit 7: Professional Appearance

Unit 8: Etiquette for Interacting with People with Special Needs

Unit 9: Cultural Diversity Challenges

Unit 10: Professional Hospitality Etiquette

Target Audience

• All company and institution employees
• Customer service representatives
• Any employees wishing to improve communication behaviors and speak with confidence.
• Team leaders and managers who want to improve their professional and leadership behaviors.
• New employees seeking to acquire communication and professionalism skills in the workplace.
• Professionals looking to enhance their interactions with colleagues and clients.
• Employees in call centers and front offices who deal with customers daily.
• Human resources specialists who want to enhance workplace ethics and professional behaviors in their organizations.
• Employees in service sectors, such as hotels and restaurants, who need to develop skills for professionally dealing with guests.
• Individuals striving to develop their cross-cultural communication skills.
• Entrepreneurs who wish to improve their personal and communicative skills with business partners and clients.
• Trainers and consultants who need to enhance their professional behaviors when interacting with trainees and clients.