Introduction

In the fast-paced and ever-changing business world, executive secretarial roles play a vital role in enhancing the efficiency and success of organizations. Executive secretarial work is not merely an administrative function; it is an art that requires exceptional skills, organization, and coordination abilities. The Certified Business Professional in Executive Secretarial Studies (CBP) offers individuals a unique opportunity to develop their skills and gain the knowledge necessary to excel in this field.

This certification focuses on equipping participants with advanced strategies and effective tools that enable them to manage their time effectively, facilitate communication, and support teams exceptionally. Through practical and theoretical training, participants will learn how to handle daily workplace challenges, improve productivity, and enhance relationships within the work environment.

Granting Authority

The Certified Business Professional in Executive Secretarial Studies (CBP) is awarded by the International Business Training Association (IBTA), a leading international organization established to promote professional skills and global standards in various fields, including executive secretarial studies, marketing, and customer service. The association offers a range of professional certifications focused on developing core and leadership skills, providing innovative educational resources, and opportunities for networking with professionals worldwide, making it a global reference in competency development.

The Administrative and Financial Training Center is one of the centers accredited by the International Business Training Association (IBTA), providing specialized training programs in various fields since 2004, contributing to the qualification of professionals to achieve excellence in the job market.

Objectives

• To define the concept of management.
• To familiarize participants with basic administrative concepts and principles.
• To identify the key functions and principles of management, such as planning and organizing.
• To differentiate between various communication styles.
• To address conflicts and satisfy all parties involved.
• To clarify the concept of outstanding performance.
• To identify work-related issues.
• To analyze the causes of problems.
• To explain the concept of delegation.
• To determine communication trends.
• To highlight the importance of coordination and its methods.
• To underscore the significance of management.

Benefits of Obtaining the Certification

• Enhancing your resume and increasing your chances of obtaining prestigious jobs and promotions in leading institutions.
• Boosting employers' confidence in your abilities, skills, and competencies in executive secretarial work.
• Distinguishing yourself from competitors through the development of advanced secretarial skills.
• Improving your professional network and building strong relationships with professionals in the field of executive secretarial studies.
• Acquiring globally relevant skills in executive secretarial studies to broaden your career opportunities.
• Enhancing your ability to effectively use modern secretarial tools and techniques.

Eligibility Criteria for Certification

1. Applicants must have a sincere commitment to excellence standards.
2. Applicants should hold a higher education degree or a high school diploma or its equivalent.

Topics Covered in the Certification

1. Unit 1: Basics of Management, Introduction to the World of Management
2. Unit 2: Basics of Management, Functions and Principles of Management
3. Unit 3: Basics of Management, Communication
4. Unit 4: Basics of Management, Teamwork
5. Unit 5: Basics of Management, Problem Solving and Decision Making
6. Unit 6: Basics of Management, Delegation and Accountability
7. Unit 7: Basics of Management, Coordination with Others
8. Unit 8: Modern Methodologies in Office Management, The World and Modern Business Offices
9. Unit 9: Modern Methodologies in Office Management, Basic Duties of Employees
10. Unit 10: Modern Methodologies in Office Management, Communication for Success
11. Unit 11: Modern Methodologies in Office Management, Planning in Work
12. Unit 12: Modern Methodologies in Office Management, Health and Safety in the Office
13. Unit 13: Introduction to Modern Management, Basics of Management
14. Unit 14: Introduction to Modern Management, Planning
15. Unit 15: Introduction to Modern Management, Organizing
16. Unit 16: Introduction to Modern Management, Leadership for Employee Motivation
17. Unit 17: Introduction to Modern Management, Control and Supervision
18. Unit 18: Basics of Human Resource Management, Introduction to Human Resource Management
19. Unit 19: Basics of Human Resource Management, Job Analysis and Design
20. Unit 20: Basics of Human Resource Management, Recruitment, Testing, and Orientation
21. Unit 21: Basics of Human Resource Management, Human Resource Development
22. Unit 22: Basics of Human Resource Management, Career Management and Planning
23. Unit 23: Basics of Human Resource Management, Performance Management
24. Unit 24: Basics of Human Resource Management, Employee Relations
25. Unit 25: Basics of Quality and Organizational Excellence, Fundamentals of Quality
26. Unit 26: Basics of Quality and Organizational Excellence, Total Quality Management
27. Unit 27: Basics of Quality and Organizational Excellence, Meeting Customer Requirements
28. Unit 28: Basics of Quality and Organizational Excellence, Fundamentals of the UAE Government Excellence Model (Example)

Examination Details

• The exam can be taken in person or online from anywhere.
• The exam consists of multiple-choice questions (50 questions).
• The language of the exam is English or Arabic.
• The duration of the exam is two hours.
• The passing grade is 70% or higher.
• The exam is available weekly for one calendar year.
• The exam is conducted through Prometric.

Learning Materials

• An electronic book specific to the training material.
• Practice tests simulating the final exam.

Target Audience

• Managers and owners of commercial, industrial, and tourism companies.
• Heads of business management departments.
• All employees in the field of secretarial work and service management.
• Students and academicians applying for administrative positions.
• Management consultants looking to update their knowledge of the latest secretarial techniques.
• Graduates aiming to enter the job market in the fields of management and secretarial work.