Introduction

The Gold Guest Service Accreditation is an international certification that focuses on providing exceptional service and creating a unique experience for tourists by all representatives of tourism services according to the highest global standards, such as airport passport officers, transportation drivers, hotel and accommodation staff, and sales representatives in commercial centers, resorts, and museums. The certification has been developed to meet the needs of tourism companies' clients, enabling all employees to provide superior service that captivates guests' attention to your destination.

Program Inclusions (Attendance of the training course + registration for the international exam)

The certification is supported by the Human Resources Development Fund (for citizens), where training and exam fees can be reimbursed upon successful completion according to the Fund's policies.

Objectives

Understanding the concept of Gold Guest Service: The course aims to introduce participants to the concept of Gold Guest Service and its importance in the hospitality industry. Principles and values of Gold Guest Service will be reviewed, along with how to apply them in daily work.

Developing communication and hospitality skills: The course will help participants enhance their communication and guest interaction skills professionally and amiably. You will learn how to deal with guests in various situations, meet their needs, and provide them with a positive experience.

Time management and organization: The course will provide tools and guidance to improve time management and personal organization. You will learn how to handle multiple requirements and deal with pressure in the dynamic work environment of the hospitality industry.

Problem-solving and decision-making skills: The course will help you develop problem-solving and quick, effective decision-making skills. You will learn to use tools and effective methods to deal with various problems that may arise in guest service.

Understanding cultural and global diversity: You will learn about the importance of understanding and respecting cultural and global diversity in the hospitality industry. You will gain the necessary knowledge to effectively deal with guests from different cultures and backgrounds and meet their diverse needs.

Topics

• Concepts and rules of hotel service
• Managing customer expectations and interacting with them efficiently and effectively
• Ways to achieve excellence in customer interactions
• Understanding service quality standards and how to apply them
• Dealing with different customer types
• Strategies for gold customer service

Target Audience

• Accommodation and hotel management
• Hotel reception management
• Tour guides / customer service / accommodation supervisors
• All positions related to the tourism sector