Introduction

Decision-making and problem-solving skills are essential for individuals across all fields, whether in their professional or personal lives. In today's work environment, individuals face daily challenges that require them to make quick and decisive decisions while solving complex problems in innovative and effective ways. These skills enhance analytical thinking and strategic planning, helping individuals make well-considered decisions that lead to positive outcomes and avoid potential mistakes.

This course aims to equip participants with the knowledge and tools necessary to make effective decisions and solve problems in a systematic and creative way. Participants will learn how to analyze problems, assess available options, and select the most appropriate solutions while adapting to various changes and achieving goals efficiently and effectively.

Objectives

• To teach participants how to identify, define, and analyze problems and categorize them into different groups.
• To help participants understand the most important methods and tools for problem analysis and apply a logical approach to solving them.
• To encourage participants to apply creativity when addressing real-world problems and employ various strategies to solve them.
• To help participants understand how to use different tools and techniques for problem-solving and decision-making.

Topics

Decision-Making Methods and Principles

• Importance of effective decision-making and problem-solving. 
• Systematic problem definition and unconscious bias. 
• How the brain processes information. 
• Guidelines for solving problems and making decisions. 
• Practical examples and exercises.

Developing Critical and Analytical Thinking

• What is critical thinking, and what is creative thinking? 
• Learning how to learn – a critical evaluation of our preferred learning styles. 
• How to apply critical and analytical thinking to recruitment, supplier selection, and improving administrative processes. 
• Overview of principles, tools, and techniques. 
• Case study: Practical examples based on participants' situations and challenges.

Developing Creative Thinking in Groups

• Understanding group dynamics and the pitfalls of groupthink and unconscious bias. 
• How to solve problems while working with a diverse group of people. 
• How to foster creative thinking skills in yourself and others. 
• Using creative problem-solving techniques to plan for improvements and achieve cost savings. 
• Case study: Problem-solving exercise using the "Multiple Perspectives" system.

Communicating and Presenting Your Decisions and Ideas

• Impacting success – a critical evaluation of our preferred influencing style. 
• Developing stakeholder analysis – power versus influence. 
• Opportunities and challenges versus problems. 
• Creating a "meeting strategy" for problem-solving and decision-making. 
• Different communication methods and when to use each one. 
• Appreciating the diversity of others' communication preferences. 
• Practical examples and exercises on the best ways to present and convey your ideas and recommendations.

Execution Skills

• How to create strong action plans to implement decisions. 
• Reasons for poor decision-making and risk management. 
• Developing a change strategy – applying critical thinking and problem-solving skills. 
• Creative thinking and problem-solving for everyday challenges. 
• Developing SMART goals from the training.

Target Audience

• Employees in the public and private sectors across all specialties, industries, and levels.
• Students, recent graduates, and job seekers.
• Professionals from all fields and managerial levels within the company.