Introduction

Organizational success relies on team members' ability to communicate effectively with one another using various means to interact and engage with others in order to achieve personal and institutional goals. This course aims to familiarize participants with the key aspects of communication skills, highlighting the importance of effective communication and understanding its components and elements. Participants will learn various methods and techniques for effectively conveying ideas, such as listening, speaking, motivating, and presenting, as well as the barriers that hinder the communication process.

Objectives

• Participants will use the necessary skills to achieve effective communication.
• Participants will recognize the obstacles to effective communication and how to overcome them.
• Participants will improve their ability to listen and speak effectively.
• Participants will acquire the skills to manage conflicts with others.
• Participants will learn about the Davis Model of communication.
• Participants will understand how to read body language to better understand and interpret messages.
• Participants will identify the factors influencing the process of persuasion and influence on others.

Topics

Unit One: Introduction to Communication

• Communication (definition, importance, need, elements, forms, goals).
• The communication process (the simplified model of communication, feedback, processing information).
• Communication efficiency and effectiveness.
• Why do we need communication?
• Human senses and the communication process: how to practice effective communication using the senses.

Unit Two: Rules and Laws of Communication

• The Johari Window in communication.
• Reciprocal relationships.
• Encounter scenarios.

Unit Three: Barriers to the Communication Process

• What are they and how to deal with them?
• Individual differences.
• Listening, hearing, and active listening: interactive listening and effective listening.

Unit Four: Conflict Management

• Reaching an agreement.
• Managing strong emotions.
• Effective communication models: strategies for achieving success in communication and dealing with people.

Target Audience

• All employees of companies and institutions who wish to develop their communication skills.
• Employees aspiring to take on managerial positions.
• Recent graduates and job seekers.
• Public relations, marketing, and customer service employees.
• Employees in both the public and private sectors.