Introduction:

The "Organizational Behavior" course is essential for understanding how individuals and groups influence performance within organizations. In the workplace, understanding the behaviors and motivations of individuals is crucial for improving organizational performance. Human behavior in the work environment is complex due to the many influencing variables and their instability, making the management of human behavior a significant challenge. This course aims to provide participants with a comprehensive understanding of organizational behavior, from studying individual and group behavior to the impact of the organizational environment. Participants will learn how to improve performance and increase productivity by understanding motivations, managing conflicts, and fostering a positive work environment.

Program Objectives:

• Participants will understand the concept of organizational behavior: grasping the foundations and theories that explain individual behavior in the workplace. 
• Participants will acquire leadership and communication development skills: improving their ability to manage teams and enhance effective communication skills. 
• Participants will recognize the importance of attitudes and perception: understanding how attitudes and perception affect individual behavior and performance. 
• Participants will comprehend the concept of groups and organizational climate: learning how groups and the organizational climate impact performance. 
• Participants will deduce conflict resolution strategies: learning effective methods for resolving conflicts and improving the work environment. 
• Participants will gain skills in change management and creativity: strategies for managing change and fostering creativity within the organization. 
  
  

Program Topics:

1. Human Behavior and Determinants of Individual Behavior :

1. • Concept of Organizational Behavior.
   • Theories of Organizational Behavior.
   • The impact of complaints on the relationship between customers and the institution.
   • Concept and Determinants of Personality
     
     

2. Perception and Attitudes :

   • Concept of Perception and Influencing Factors.
   • Concept, Importance, and Functions of Attitudes.
     
     

3. Organizational Climate and Organized Groups :

   • Concept of Groups and Reasons for their Formation.
   • Group Standards and Development.
   • Concept, Causes, and Methods of Resolving Organizational Conflict.
   • Concept of Organizational Climate.
   • Dimensions and Elements of Organizational Climate.
   • Management and the Process of Creating Organizational Climate. 
     
     

4. Creative Abilities and Organizational Culture :

   • Change and Development: Objectives, Areas, and Methods of Resistance.
   • Creativity: Types, Elements, and Ways to Foster it.
   • Work Stress: Nature, Causes, and Consequences.
   • Organizational Culture: Characteristics, Types, and How to Form and Change it.
     
     

Target Audience:

• Managers and Supervisors. 
• Human Resources Staff. 
• Leaders and Organizational Consultants. 
• Individuals interested in developing their skills in team management and improving the work environment.