Introduction

Developing leadership and supervisory skills is a proactive, preventive, and essential activity designed to add value to employees in any organization striving for excellence and success. Cultivating these skills helps organizations achieve their goals by creating a structured approach to evaluating, enhancing, and improving employee efficiency across various departments. This is achieved through training, supervision, inspection, correcting deviations, and establishing appropriate governance standards for different administrative sections.

Thus, developing supervisory skills is the effective practice of leadership, where leaders must possess specific leadership traits and continuously refine the skills required to fulfill their responsibilities, address poor performance, and eliminate undesirable behaviors.

Objectives

By the end of the program, the trainee will be able to:

• Equip participants with the supervisory knowledge and skills necessary for new managers.
• Provide participants with effective delegation and empowerment skills.
• Impart managerial leadership skills to the participants.
• Equip participants with the knowledge and skills needed for effective workplace communication.
• Provide participants with the essentials of effective negotiation skills.
• Familiarize participants with problem-solving and decision-making skills.

Topics

• Basic supervisory skills.
• Characteristics of an effective supervisor.
• The difference between work management and performance management.
• Successful management and supervision.
• Communication skills and understanding personality types.
• Planning and decision-making.
• Evaluating and motivating subordinates.
• Setting objectives for the department being supervised.
• Identifying the department’s equipment and supply needs.
• Developing and training subordinates.
• Communicating and coordinating with relevant departments.
• Writing reports and administrative correspondence.
• The importance of communication for supervisors.
• Barriers to communication between the supervisor and employees.
• Steps for effective communication.
• Essential communication skills (interpersonal skills).
• Definition of leadership.
• Leadership theories and styles.
• Identifying leadership styles.
• On-the-job training and the role of the supervisor.
• Motivation and performance evaluation.
• Addressing poor performance and undesirable behaviors.
• The role of administrative functions in facilitating supervision.
• Supervisory control methods.
• Steps for problem-solving and decision-making.
• Raising employee awareness of the need for change.
• Supporting and encouraging new behaviors.

Target Audience

• Public and private sector employees.
• Senior, middle management, and supervisory staff.
• Individuals nominated for administrative promotions.
• Department managers and their assistants.
• Administrative supervisors.
• Administrative officials across various departments.
• Heads of departments and administrators.
• Ambitious employees expecting promotions.
• Anyone who feels the need for this course and desires to enhance their skills and experience.
• All company and institution employees wishing to improve their communication skills.