Effective Communication Course – Objectives

1️⃣ Knowledge-Based Objectives (Cognitive Domain)

:By the end of the course, participants will be able to

1. Define communication and explain its core elements (sender, message, channel, receiver, feedback, noise)

2. Differentiate between verbal, non-verbal, and written communication

3. Identify barriers to effective communication in personal and professional settings

4. Explain the principles of active listening and empathetic communication

5. Distinguish between assertive, passive, and aggressive communication styles

6. Describe the impact of body language, tone, and facial expressions on message delivery

7. Explain the role of emotional intelligence in communication

8. Identify causes of conflict and effective conflict resolution strategies

9. Understand the relationship between mindset, self-perception, and communication effectiveness

10. Apply the SMART framework to set communication improvement goals

2️⃣ Skill-Based Objectives (Psychomotor / Performance Domain)

:By the end of the course, participants will be able

1. Demonstrate effective verbal communication with clarity and confidence

2. Use appropriate tone, pace, and articulation in different communication contexts

3. Apply active listening techniques (paraphrasing, clarifying, summarizing)

4. Use positive body language and eye contact effectively

5. Deliver constructive feedback using structured models (e.g., SBI method)

6. Handle difficult conversations using assertive communication techniques

7. Manage workplace and personal conflicts constructively

8. Present ideas persuasively in meetings or group discussions

9. Communicate professionally in emails and written correspondence

10. Develop and implement a personal communication improvement plan

3️⃣ Attitude-Based Objectives (Affective Domain)

:By the end of the course, participants will

1. Value respectful and ethical communication practices

2. Demonstrate openness to diverse perspectives and cultural differences

3. Show increased self-confidence in expressing ideas and opinions

4. Develop a positive mindset toward feedback and growth

5. Commit to continuous improvement in communication skills

6. Practice empathy and emotional awareness in daily interactions

: Course Topics 

1️⃣ Enhance verbal communication clarity and confidence

Develop the ability to articulate ideas clearly, structure messages effectively, and speak with confidence in professional and personal settings

2️⃣ Elevate active listening and empathetic engagement

Strengthen listening skills through paraphrasing, questioning, and emotional awareness to improve understanding and relationships

3️⃣ Boost non-verbal communication effectiveness

Improve body language, facial expressions, posture, eye contact, and tone of voice to reinforce verbal messages

4️⃣ Strengthen assertive communication skills

Promote respectful self-expression while maintaining consideration for others, avoiding passive or aggressive behaviors

5️⃣ Improve conflict resolution and negotiation abilities

Apply structured strategies to manage disagreements constructively and achieve win-win outcomes

6️⃣ Refine professional written communication

Enhance email etiquette, report writing, and digital correspondence for clarity, professionalism, and impact

7️⃣ Cultivate emotional intelligence in communication

Increase self-awareness, emotional regulation, and empathy to foster stronger interpersonal connections

8️⃣ Develop persuasive speaking and presentation skills

Learn techniques to influence, motivate, and engage audiences effectively in meetings and public speaking situations

9️⃣ Optimize feedback delivery and reception

Practice structured, constructive feedback models to support growth and performance improvement

🔟 Accelerate personal communication growth through goal setting

Design a SMART-based personal improvement plan to ensure continuous development and measurable  progress

Evaluation Mechanism  

1️⃣ Pre-Course Assessment (Diagnostic Evaluation)

.Purpose: Measure participants’ baseline communication skill

2️⃣ Continuous Assessment (Formative Evaluation)

Purpose: Monitor progress during the course

3️⃣ Practical Performance Assessment

Purpose: Evaluate real application of communication skills

4️⃣ Post-Course Assessment (Summative Evaluation)

Purpose: Measure knowledge and skill improvement