Introduction

Crisis and disaster management is a critical skill that institutions and individuals alike need when facing unexpected challenges. Whether crises arise from natural disasters, economic disruptions, or unforeseen events, the ability to respond quickly and effectively makes a significant difference in minimizing damage and ensuring business continuity. Crisis management requires a well-structured plan and high-level coordination among teams, with the ability to make strategic decisions under pressure. This course provides participants with the necessary tools and strategies to professionally handle crises, enhancing their readiness to face the toughest challenges and achieve organizational resilience.

Objectives

• To equip participants with the essential skills needed to manage crises and emergency events efficiently and effectively.
• To develop participants' abilities in receiving and managing crises using scientific thinking and practical experience.
• To enable participants to clarify the different paths and their risks to decision-makers.
• To teach participants how to predict the onset of crises and take preventive measures before they occur.
• To help participants understand how to collaborate with others and the importance of teamwork in achieving organizational goals.
• To make participants aware of the importance of performance quality standards during crisis management and their impact on individuals and organizations.

Topics

First Module: Concepts of Crisis and Emergency Event Management

• The concept of crises.
• The concept of problems.
• Differentiating between a problem and a crisis.
• Differentiating between a problem, an emergency event, a disaster, and a calamity, and the mechanisms to handle each.
• The concept of crisis and emergency event management, examples, tools, and when to be cautious.
• Identifying inputs, processes, tools, and expected outputs in crisis and emergency event management.

Second Module: Characteristics of Crises and Emergency Events and Their Stages

• Characteristics and traits of crises and emergency events.
• The five necessary stages:
• Detection through early signs.
• Preparation or prevention.
• Containment and damage reduction.
• Recovery and restoration of conditions.
• Learning and continuous improvement.
• Predicting the likely behavior of variables affecting the crisis.
• Crisis response plans and real strategies for crises and emergency events.

Third Module: Theories and Patterns of Crises and Emergency Events

• Types of crises and related concepts.
• Stages of crises and how to handle each phase.
• Crisis theory, its origin, and how to handle each theory.
• Approaches to diagnosing crises.
• The psychological and administrative dimensions of crises.
• Crisis patterns and their relation to the early detection of crises.
• Skills to handle crisis patterns and the effectiveness of each pattern.
• Crisis classifications.
• Developing alternative scenarios to face all possibilities and predicting the paths events may take.
• Identifying available material, human, and technical resources to confront crises.
• Communication networks and information organization and their role in crisis management.

Target Audience

• General managers, department heads, their deputies, assistants, and those nominated for administrative positions.
• Managers and individuals responsible for dealing with crises at the strategic and tactical levels.
• Operations managers and members of crisis management teams.
• Individuals responsible for establishing, developing, training, and testing crisis management teams, such as business continuity managers, analysts, and those working in risk management.